IT Service Manager (Senior)

Manage the lifecycle and quality of assigned IT services

Coordinate suppliers, support teams and stakeholders

Drive incident, problem and change management routines

Track service KPIs and lead continuous improvement

Solid ITSM/ITIL experience in enterprise environments

Strong stakeholder and supplier management skills

Structured, communicative and delivery-focused

Fluent English in speech and writing; Swedish is a strong plus

Based in or able to commute to the Gothenburg area